Policies
Everything you need to know about delivery and our return policy.
At Jasora, we want your luxurious skincare products to reach you safely and promptly. Here's everything you need to know about our shipping process.
Processing Time: All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order has been dispatched.
Delivery Timeframes:
Free Shipping: We offer free standard shipping on all orders above ₹999. Orders below ₹999 will incur a flat shipping fee of ₹79.
Tracking: Once your order is shipped, you'll receive an email and SMS with your tracking number and a link to track your package in real time.
We want you to love every Jasora product you purchase. If for any reason you're not completely satisfied, here's our return policy:
Eligibility:
Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Share photographs of the damage along with your order number, and we will arrange a replacement or full refund at no additional cost.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
Have questions about shipping or returns? We're here to help!