Frequently Asked Questions

Yes! All Jasora products are handcrafted using natural ingredients sourced directly from Morocco. We do not use parabens, sulphates, or synthetic fragrances. Every product is designed to be gentle yet effective for your skin.

Mix a small amount of Nila Powder with water or rose water to create a paste. Apply evenly to your face or body, leave for 10-15 minutes, then rinse off. For best results, use 2-3 times per week as part of your skincare routine.

Our products have a shelf life of 12-18 months from the date of manufacture. Since they're made with natural ingredients without preservatives, we recommend using them within this period for the best results. Store in a cool, dry place away from direct sunlight.

Absolutely! Customisation is at the heart of Jasora. We can tailor products to your skin type, preferences, and personal style. Reach out to us via WhatsApp or email to discuss your custom order.

We process orders within 1-2 business days. Standard delivery takes 5-7 business days across India. Express shipping options are available at checkout. You'll receive a tracking link once your order ships.

We offer a 7-day return policy on unused, unopened products. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. Check our Shipping & Returns page for full details.

Our products are formulated with gentle, natural ingredients and are generally suitable for all skin types including sensitive skin. However, we always recommend doing a patch test before first use. If you have specific skin concerns, feel free to reach out for personalised advice.

You can reach us via email at jasorapremiumbrand@gmail.com, through our WhatsApp chat button on any page, or on Instagram @jasorapremium. We typically respond within 24 hours.